Privacy Policy

Les Maisons d’Arles and its website (“LMA”) take special care to ensure the protection its customers’ personal data.

We are committed to respecting European Regulation 2016/679 of 27 April 2016 regarding the protection of personal data, as well as Law No. 2018-493 of 20 June 2018 regarding the protection of personal data.

The commitments outlined in this Privacy Policy are in keeping with the fundamental values and principles of LMA.

This Privacy Policy (hereinafter the “Policy”) describes how LMA processes your personal data when you use our website. It also informs you in a clear way about how your personal data is collected and used when you use our services as a Customer.

This Policy applies to all data processing carried out by LMA and its website

This Policy is an integral part of the Terms and Conditions. Capitalized terms in this Policy have the same definition as in the General Conditions. By using the services of LMA and/or the website, you agree to the collection and use of your personal data as described in this Policy.

This Policy may be updated. In this case, we will indicate the date of the last update at the bottom of this Policy. Your consent will be systematically required if the update of this privacy statement affects in any way our rights to use your personal data, as defined in the provisions of this Policy, at the time data collection.


Table of Contents

1. What data is being processed?
2. When is your personal data collected?
3. Who is responsible for collecting and processing data?
4. For what purposes is your personal data processed?
5. Who are the recipients of personal data?
6. How long is personal data retained?
7. How is the data secured?
8. The use of cookies
9. The transfer of data outside the European Union
10. What are your rights and how can you exercise them?


1. What data is being processed?

LMA ensures it only collects data that is strictly necessary in view of the reason for which it is processed.

When your data is collected through a questionnaire, information that is obligatory to provide is indicated by an asterisk or by an equivalent means. Failure to provide this data will make it impossible for LMA to process your request.

1.1 We may collect and process the following types of data:

- Contact information (e.g. last name, first name, phone number, email address);
- Personal information (e.g. date of birth, nationality);
- Your credit card number (for transaction and reservation purposes);
- Your preferences and interests;
- Your questions, comments and/or opinions during or following a stay in one of our institutions.

These data are collected through automatic forms and/or forms that you may need to complete.

We do not deliberately collect sensitive data, such as information regarding racial or ethnic origins, political opinions, religious and philosophical beliefs, membership to unions, health details, or sexual orientation.

1.2 Data collected automatically

We may record data usage when you access our website (or use it in any way).

During each of your visits, and in accordance with the applicable legislation and with your consent, we may, if necessary, collect information about the devices you use to access our services or about the networks through which you access our services, such as your IP address, connection data, types and versions of Internet browsers used, types and versions of browser plugins, operating systems and platforms, clickstream data, including the URL of the page from which you access our platform, and the content you access or view.

Among the technologies used to collect this information, we use the cookies described in detail in Article 8 below.


2. When is your personal data collected?

Personal data may be collected on various occasions, including:

1) Participation in marketing programs or events:
- Registration in customer loyalty programs;
- Participation in satisfaction surveys;
- Contests or online games;
- Subscription to newsletters, in order to receive offers and promotions by email;
2) Internet activities:
- Connection to sites (IP address, cookies);
- Online data collection forms (online booking, questionnaires, LMA pages on social networks, connecting devices such as Facebook Login).


3. Who is responsible for collecting and processing data?

The subscription, access and/or use of certain services involve the processing of personal data.

The person in charge of the processing of users’ personal data is SARL Les Maisons d’Arles, a limited liability company with a capital of 2,197,430 euros. Its head office is located at 7-9-11 rue de la République, 13200 Arles, and it is registered on the Tarascon Trade and Companies Registy under number 423 737 576.

SARL Les Maisons d’Arles, the person responsible for data processing, is conscientious of the trust you place in it by giving it your personal information for the use of its services. SARL Les Maisons d’Arles attaches the greatest importance to the confidentiality and security of this information.

As such, SARL Les Maisons d’Arles agrees to comply with this Policy, which you accept when you subscribe to its products or use its services.


4. For what purposes is your personal data processed?

The data processing carried out by LMA is done according to an explicit, legitimate and determined purpose, which is based on the execution of our services, on the respect of legal or regulatory obligations, and on the legitimate interest in business development.

Depending on how you interact with us or with our platform, your personal data will be processed for the following purposes:

We collect your personal data in order to:

4.1 Provide products and services
Should you like to have access to our services, such as Les Maisons d’Arles newsletter subscription, you will be asked to provide us with personal data such as name and email address in order for us to meet your demand.

We implement personal data processing operations in order to ensure the management, the billing and the follow-up of the platform activity. The processing of this data is strictly necessary for the proper execution of our services and allows us to fulfil our obligations towards our customers.

Processing personal data enables us to provide you with the services you have ordered.

While collecting your data through a form, some boxes will be indicated as mandatory thanks to an asterisk or similar process, as we need them to ensure the concerned service or to allow you to have access to this functionality. Thus, should you decide not to provide us with these data, it is possible that your user subscription is not finalized or that you cannot benefit from these services or functionalities.

4.2 Comply with legal and regulatory requirements
LMA may be required to collect certain personal data necessary to comply with all the legal and regulatory obligations to which it is subject, as the case may be.

4.3 Marketing Purposes
LMA may process your data for marketing purposes.

LMA is committed to offering you products and services that are constantly adapted to your wishes, chiefly by email or SMS.

Insofar as you have given us your prior consent, we will be able to use your personal data, under the conditions explained herein, to keep you informed of developments regarding our products and services and to offer you products and services.

However, when collecting information that may be used to keep you informed about our products and services, you will always be given the opportunity to accept or refuse that this information be used for marketing purposes. In addition, each email that we send contains an unsubscribe link allowing you to automatically discontinue this type of communication. If you choose to unsubscribe, you will be removed from the corresponding mailing list within a reasonable period time.


5. Who are the recipients of personal data?

LMA is aware of the sensitivity of your data and treats it with the greatest care. Data will only be communicated to third parties if strictly necessary for processing.

LMA only shares your data with the third parties mentioned in this article in the following cases:
- LMA may communicate information to persons with whom it negotiates, fulfils or concludes contracts, service contracts concluded with a third party to whom important operational functions are entrusted, or at the time of the review or development of any type of contract or transaction between its affiliates, on the condition that this information is necessary for the operations concerned. Third-party recipients of this information are also subject to an obligation of confidentiality and to the provisions of the General Data Protection Regulation;
- LMA may also communicate your personal data to external service providers (such as IT sub-contractors, international call centers, banks, credit card issuers, external lawyers, routers, printers), whose operations are strictly necessary to achieve one of the aforementioned purposes. LMA ensures that these third parties guarantee the integrity, confidentiality and security of your data when it is processed;
- When you have expressed consent to the business partners of LMA, to receive promotional offers from them;
- When LMA has the legal obligation to do so or if LMA believes in good faith that it is necessary to respond to any claim against it, to comply with any legal request, or to guarantee the rights, property and security of LMA and/or its website, its members and more generally any third party.

LMA cannot be held responsible for the content of websites linked to its websites, their level of security or their applied privacy practices.

In accordance with applicable laws and with your consent when required, LMA may aggregate data concerning you and that LMA receives from or sends to its business partners, such as all or part of your personal data and information collected through cookies. This aggregated information will only be used for the purposes described above. Your data will not be transferred for purposes other than those described in Article 4 of this Policy, except with your express permission, which may be withdrawn at any time.


6. How long is personal data retained?

As regards data concerning the management of our business relationship:
- Your personal data will not be stored beyond the time strictly necessary to manage our business relationship;
- Regarding possible survey operations, your data may be kept for a period of up to three years from the end of the business relationship. At the end of this three-year period, we will be able to contact you again to determine whether you wish to continue receiving commercial solicitations. You retain the option to withdraw your consent at any time, as specified in Article 10 of this Policy.

As regards data concerning your credit cards:
- Financial transactions concerning the payment of purchases and fees via our platform are entrusted to an external payment service provider that ensures their security and smooth functioning. This provider collects and retains the time of your registration on our platform and, at least until you carry out your last transaction, and in our name and on our behalf, your personal data concerning your credit card numbers. We do not have access to this data. By ticking the box specifically provided for this purpose on our platform, you give us your express consent for the preservation of this data.
- Data concerning the visual cryptogram or CVV2 registered on your credit card is not stored.

Generally, your data is conserved for the time necessary to fulfil the purpose for which it was collected, as defined in this Policy. It will be deleted subsequently. By way of exception, this data may be archived to manage current claims and litigations, and to meet our legal and/or regulatory obligations and/or to respond to requests from authorities authorized to make such a request.


7. How is the data secured?

LMA ensures the security of your data by implementing data protection enhanced by the use of physical and logical security measures to ensure the integrity of your data as well as their confidential and secure processing. More specifically, LMA systematically encrypts your personal data as they are traveling over networks to ensure their confidentiality and prevent them from being intercepted by unauthorized third parties.

The servers on which your data is stored are located in closed computer rooms and access to which is restricted to the necessary persons. This access is strictly controlled to prevent any data theft. Logical access control is granted only to automatic processes and to employees who need to access the data to process it.


8. The use of cookies

We use different cookies on the site to improve its interactivity and that of our services.

8.1 What is a “cookie”?
When visiting our sites, cookies are stored on your computer, mobile or tablet. A cookie is a text file stored on your device when visiting a site or when consulting an advertisement. Their purpose is to collect information about your web-browsing activity and to send you personalized services. We use cookies so that our sites are best adapted to its users, e.g. in the following ways, to identify you and to give you access to your account, to allow you to manage your shopping cart, to memorize your consultations, to personalize our offers or to offer targeted advertising. Most cookies can be managed through your web browser.

8.2 Different sources of cookies

Cookies for the site
These cookies are stored by the site website on your device for the navigation on our site and for the optimization and customization of our services on the site. These cookies do not identify you, and if they do, they are deleted when you leave the webpage without ever being uploaded on a server.

Analytics cookies
These cookies are used to obtain information about your use of the website These cookies are necessary for the proper functioning of the site. They can at times identify the user.

Third-party cookies
These are cookies deposited by third-party companies (for example, advertising agencies or partners) in order to measure our site traffic, to identify your centers of interest through the products consulted or purchased, and to personalize our advertising offers for you on our sites or outside them.

These features use third-party cookies that are stored directly by these services. On your first visit on, a banner informs you of the presence of these cookies and invites you to indicate your preferences. They are only stored if you accept them or continue browsing the site by visiting another webpage of

You can at any time stay informed and modify your cookie settings in order to accept or reject them by going to the Cookie Management page at the bottom of each page of the site. You can accept or refuse cookies on a case-by-case basis or refuse them systematically.

8.3 Accepting or refusing cookies
There are different ways to manage cookies.

Your Internet browser settings
You can always choose to delete the cookies stored on your computer, thus permanently deleting the information they contain. Your browser can also be set to notify you of cookies that are stored on your device and to ask you if you want to accept them or not. You can accept or refuse cookies on a case-by-case basis or refuse them systematically. However, changing these settings may affect your access to our services that require the use of cookies.

You can disable cookies through your Internet browser settings, by following the instructions below:
• If you use Internet Explorer:
• If you use Firefox:
• If you use Safari:
• If you use Google Chrome:

Platform settings for managing cookies
You can manage certain third-party cookies by using cookie management platforms offered by advertising professionals.


9. The transfer of data outside the European Union

As a general rule, LMA retains personal data within the European Union.

Nevertheless, the site website may transfer certain personal data to countries outside the European Union (“Third Countries”), for example in cases where our service providers are located in Third Countries. This may be the case with Third Countries for which the European Commission has not taken a decision of “adequate protection,” for example. In this case, LMA ensures that the transfer is carried out in accordance with the applicable regulations and guarantees a sufficient level of protection for the privacy and fundamental rights of the persons concerned (as defined specifically by the standard contractual clauses of the European Commission).

LMA can provide you with more information about these transfers (including the standard contractual clauses of the European Commission) upon request by sending an email to the following address:


10. What are your rights and how can you exercise them?

In accordance with European Regulation 2016/679 of 27 April 2016 regarding the protection of personal data, as well as Law No. 2018-493 of 20 June 2018 regarding the protection of personal data, you have:
- The right to access: the right to receive a copy of your personal data in our possession;
- The right to rectification: the right to modify personal data in our possession that concerns you, which is erroneous or obsolete;
- The right to erasure and the right to be forgotten: the right to the erasure of personal data concerning you, which is in our possession (except when the law requires that this data be stored, or when we have legitimate reason for doing so);
- The right of objection: you may oppose, at any time and for reasons relating to your particular situation, the processing of your personal data for direct marketing purposes, except when legitimate and compelling reasons for the processing prevail over the interests, rights and freedoms of the person concerned, or for the establishment, exercise or defence of legal claims;
- The right to limitation: you have the right to limit the processing of your personal data in the following cases:
o If you exercise your right to rectification, it may be required to limit processing for the period necessary for us to verify its accuracy;
o If you exercise your right to objection, data processing is limited for the period necessary to verify whether the legitimate grounds claimed by LMA prevail over yours;
o In case of unlawful processing of your personal data, you may demand that their use be limited rather than erased;
o For personal data processing whose erasure is requested but is still necessary for the establishment, exercise or defence of legal claims.
- The right to portability: you have the right to receive the personal data you have provided. These must be communicated in a structured format, commonly used and readable by the machine. This right also includes the right to transmit this data to another controller.

Lastly, you have the right to set guidelines regarding the fate of your personal data after your death.

These rights may be exercised under the conditions and limitations defined by current legislation. It is specified that the exercise of some of these rights may, on a case-by-case basis, make it impossible for LMA to provide products or services.

You can, at any time, without charge and without having to justify your request, exercise these rights by filling this form, by contacting Les Maisons d’Arles at the following email address: or by clicking on the unsubscription link at the bottom of our newsletters.

In the event of a dispute with LMA regarding data processing, you may address your claim to LMA.

To do so, you can write to the company’s Data Protection Officer at the following address:

If no satisfactory solution can be reached or if the dispute persists, you can lodge a claim with the French Data Protection Authority (CNIL) or with the supervisory authority of the Member State of the European Union in which you usually reside.


If you have any questions about this Policy or any request regarding your personal data, you can contact us by sending an email to the following address:

Date of application of this Policy: Decembre 30th, 2022.